EVF – An Efficient Passenger Compensation Management
EVF means a smoother and more efficient management of passenger compensation for delayed and canceled trains.
With our latest product, EVF, train operators now have access to a tailored solution.
The EVF solution integrates seamlessly with your case management system. Passengers apply for compensation via web forms on your site, which automatically creates a case in TOPdesk.
The system handles automated processes, including assessing the validity of the claim according to legal regulations and verifying the claim against information from the Swedish Transport Administration's open API for traffic data.
The EVF solution enables the search for the correct departure and arrival stations directly in the form and allows checks against external ticketing and production systems without manual intervention.
After completing the checks and reconciliations, a decision on approval or rejection is made automatically.
Build customer loyalty with easy compensation management
A smooth compensation process strengthens the relationship with passengers and shows that you take responsibility for their experience. It increases loyalty, reduces conflicts, and ensures that you comply with laws and regulations. Our solution makes it easy to manage large volumes without overloading your staff.
Our advanced technology automates the compensation process for your passengers, ensuring speed and fairness in every payout. EVF also eliminates the burdensome manual handling, freeing up valuable time and resources for your company.
By offering a smooth and efficient compensation process, we strengthen the trust of your passengers and build long-term loyalty. We tailor the communication to deliver exact information and offers that match each passenger's individual needs and preferences.